FAQs

FAQ

Are you manufacturer or trading company?

Beijing Stelle Laser is the manufaturer for diode laser, IPL, ND YAG, RF and multifunctional beauty machines. Our factory located in Beijing, the capital of China.

How long does delivery need?

After payment we need 5-7 working days for production and testing, then usually we ship by DHL or UPS for client, the shipping takes about 5-7 days to arrive at client door. So it totally need about 10-14 days client can receive the machine after the payment.

Can you put my logo to machine?

Yes, we offer free LOGO service for client. We can put your logo to machine interface for free to make it more high-end.

Do you offer training?

Yes sure. With our machine we will send you detailed user manual with recommended parameters, so that even starter can use it very easily. Meanwhile we also have training video list in our YouTube channal. If client has any question in using machine, our sales manager is also ready to do video call training anytime for client.

What kinds of payment methods do you accept?

You can make the payment to our bank account by T/T, Western Union, Payoneer, Alibaba, Paypal etc..

What is the product warranty?

We offer 1 year free warranty and lifetime after sales service. Which means, within 1 year, we will offer free spare parts you need, and we will pay the shipping cost.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized flight case packing for our machines, inside with thick foam to protect it well.

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